Shipping policy

Last updated: 3 August 2026

Origin and fulfilment

BKSilicone custom production and primary order fulfilment take place in China, and products may be shipped from China. We do not represent that products are manufactured in or normally dispatched from the United Kingdom. The registered office of BKSILICONE LTD is not a warehouse, dispatch location, collection point, or returns address.

Production lead time and transit time

Custom production lead time and shipping transit time are separate. The applicable production schedule, dispatch method, estimated transit time, and freight cost will be stated on the product page, quotation, pro forma invoice, or order confirmation. Any estimate begins only after the required specifications, approvals, and payment have been received. Dates are estimates unless expressly confirmed as binding in writing.

Delivery terms, duties, and taxes

The agreed quotation or order confirmation will identify the delivery term and responsibility for freight, import customs clearance, duties, VAT, brokerage, and other destination charges. DDP, DAP, or another Incoterm applies only when expressly stated in the order documents. We do not promise that every order is delivered duty paid or tax included.

Under DAP or similar buyer-import terms, the customer may be responsible for import clearance, duties, VAT, brokerage, storage, and related charges. Under DDP, responsibilities are only those expressly confirmed for the specific order and destination. Customers must provide accurate consignee, tax, customs, and delivery information when required.

Delays and delivery

Customs inspections, carrier disruption, weather, force majeure, incomplete consignee information, or destination restrictions can cause delay. We will provide available tracking information after dispatch where the carrier supports tracking. Delivery is completed according to the agreed shipping term and carrier records, subject to applicable law.

Damage, loss, and address problems

Inspect the shipment promptly. Report visible damage, missing parcels, or incorrect goods to info@bksilicone.com as soon as reasonably possible with the order number, packaging photographs, item photographs, and carrier records. Do not discard packaging before receiving instructions. Additional cost caused by an incorrect or incomplete address may be charged where permitted by the order terms and applicable law.

Returns

Do not return goods to the UK registered office. Contact us for authorisation and the correct return address. See the Refund and Return Policy for eligibility and remedies.